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The Hanover Insurance GroupOne of my favorite things about being an independent agent is the ability to choose what companies we offer to our clients. For the past 8 years, our firm has had the privilege to work with The Hanover Insurance Group. Relationship is the most important attribute I seek out when choosing companies for our client offerings. Price is important, product is important, but without a strong relationship, you can't get what makes or breaks the experience: Access to decision makers and responsiveness.

Communication is typically the main reason clients get upset; it doesn't matter if it's a claim, billing issues, loss control concerns, etc. Lack of communication can quickly turn a healthy relationship sour. This is why access and responsiveness is so important. Hanover has proven time and time again, they are committed to being accessible and responsive, to both my team and the clients we place with them. This makes for a winning relationship for all involved.

-Ryan White
Raymond Preston & Reed, LLC

(This article originally appeared on LinkedIn Pulse.)
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Brentwood, TN 37027
Phone: 615.866.2728
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